Complaints

Sorry, sorry, and sorry again. Customer satisfaction is highly regarded with us and a real obsession for us. But sometimes we can also miss the board completely. And you are the victim of that. That should not happen, of course.

Smart Import Solutions
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What now?

  • We will gladly solve your complaint. This is most successful when you contact our customer service. We can be reached every working day (Mon-Fri) until 5 pm in the evening by telephone +31 (0)6-29557135

  • Not satisfied with the answer? Find it higher up and register our Customer Service Manager. You can mail her (klantenservice@smartimportsolutions.nl) or send a letter by mail to the address below. You have an answer within 4 working days.

    Smart Import Solutions
    T.a.v. Mirjam
    Plattenborgstraat 20
    8043 TT Zwolle

Not satisfied with the handling of your complaint?

Customers of web shops can also initiate the dispute via the European online platform (ODR) for dispute settlement. This can be found at http://ec.europa.eu/consumers/odr/.